Customer Testimonials
I would give less if I could, the last time I was there for service they failed to tighten the lug nuts. Simple and basic! They added an extra oil change and tire rotation to my Jeep wave for not tightening the lug nuts. I try and go back for this service 2 times now and can't get in and get the job done. I can get there at 1:00 PM be ignored by 4 people finally find someone to talk to me and tell me they are not doing anymore oil changes for the day. They are suppose to be open ...
BASIC FUNDAMENTALS OF CUSTOMER SERVICE are not taught at this dealership. After a phone conversation, an online chat, 3 emails on Autotrdaer.com, and one directly to a sales person, they have not been able to facilitate emailing actual pictures of an advertised car. This is a known practice in the industry. that less than honest companies employ, because they do not actually have the car. It's considered FRAUD by the BBB. Often referred to as FISHING, a dealer may sell a car and never take possession actually, but continue advertising to use your email for contact and steering you ...
Ali Bailey was my sales person. She was knowledgeable, transparent and honest. She made my buying experience pleasant
My experience was simple but professional..and also every worker there was so polite. Thank you all so much keep up the good work
In for my first oil change and tire rotation. Very helpful people. Could not be happier. April is awesome!
The entire staff were absolutely phenomenal ans made my experience perfect. I drove 2 hrs to give them my business and next purchase will also be with this family oriented dealership!
Liz was awesome and made sure I was taken care of thank you
The service was great
Great experience
All the folks were very helpful, kind and professional. The work was very well done and we paid the exact estimate that we were quoted. Very good dealer.
Great service! Friendly helpful staff, answered all questions we had. Made repair experience very pleasant.
Very nice and patient great overall experience I would recommend ya
Thank You so Much to Mrs April in the service department.
This is a great place to get your car from. Michael Myrick is a excellent salesman. I highly recommend this dealership.
The service department was very helpful and accommodating.
I was treated with a good representative and help me with all of my questions that I had she very nice I recommend to other people
asked for an out the door price on a vehicle.. was given a schedule for an appt. and a credit application!..really?...needless to say i bought from another dealer was not dealing with the person whose email i responded to
Great service
Great sales person easy to work with and discussed my needs and questions and was very knowledgeable
Always great no problems
Great customer service!
Elizabeth was professional, knowledgeable and fun to work with. She let us lead the conversation and respected the homework we had done. We had challenges to overcome but she made the deal happen. Extremely pleased with the entire process.
Service staff very polite and performed service quickly
Great customer service and great experience overall. Everyone was very friendly, welcoming and helpful.
They were very helpful in our recent car purchase. No unscrupulous sales tactics.
Easy convenient oil change w committed service
Great service, friendly staff Did have to wait long at all.
Thank you April for the great service, communication, professionalism and friendliness. Always a pleasure
What an awesome experience. I was able to do everything over the phone, and when I arrived to pick up my new Wrangler, they were ready with the paperwork, the Jeep was cleaned up and had a full tank of gas. If you need a new or used car, give Elizabeth a call. You won’t be sorry!!!
My oil change was professionally done in a reasonable time. I dropped my car off nd they called me within two hours when it was ready. It was done under my warranty and I didn't have to pay anything. Great company! Great people!
The best experience we have ever had buying a vehicle. Everyone was very helpful. Heather was awesome and so was Alex. I would give them 10 stars if I could.
Great experience with bowtie and sales manager, James! Definitely made the car buying experience easy and enjoyable.
Have purchased several vehicles from Thompson over the years. Today had my Dodge serviced and the Team couldn't have done a better job. I was in and out quickly. Highly recommend for a new / used car or to have your vehicle repaired.
Fast & friendly service! Tommy found exactly what I wanted in no time!
Huge place Collision and parts affected by UAW strike in terms of parts availability
Quick service and a huge discount on the oil change!! Thanks
Excellent choice of the vehicle I'm looking for. When I'm ready, I'll be back to buy.
My experience was fantastic, I am a new car buyer 🎊🎉 Ali was amazing, she walked me through every step of the process, She is very professional and she is a people person. Thank you for everything
Doug & Jessica handled EVERYTHING for me! They had my Jeep in & out less than a week to diagnose & work on it. I’m absolutely in awe of the customer service they provided.
Excellent service by the team at Thomson Chrysler Dodge Jeep Ram. Service after the sale is paramount. Doug Beasley and Vinnie Boyett are the backbone of that operation and the reason I’ll buy another vehicle from Thomson CDJR.
I had a very good experience at Thomson Chrysler jeep dodge ram. Ali was very helpful
Vary helpful grate car
Seems friendly atmosphere but not so helpful if u don't have a lot of money or good credit score. Nonetheless, they will work with you to an extent as most dealerships do. My specific rep was cool though.
Courteous and fast.
Brandon was outstanding will buy again from him
Very happy with the hole process.
Appreciate the first free oil change. Took less than one hour Thomson employees great to deal with.
Not really express when it took 2 hrs for the oil change. But I am happy with the experience.
Totally professional, great prices, awesome inventory..Allie, youre the best!!!
Very brief service.
Best Experience Ever!!! Love Liz
The team was very helpful love my new car Mary was the best Very knowledgeable and very nice to work with
Amazing experience....This has been my Third time purchasing a vehicle from Thomson...each time it has gotten better, like fine wine....the Team starting with Garrett Awesome....They know how to treat customers and their needs in everything they do....Sales Management, Finance, and everyone behind the scenes....And that's why I will keep coming back... Thank you again....
They was nice and professional got me in and out 10/10
I like to do business with your sales staff, Alex and Ali. Knowledgeable, and fun to work with.
My experience was truly a blessing for me because of the great customer service shown towards me. Salesman Burgess was very patient and understanding with my lengthy walk through around the car lot. I for one, don't like pushy sales people, so this car buying experience was very refreshing to me. Hats off to this young man; I will be dropping hints to others when they seek a new vehicle. Keep up the excellent work.
Great customer service my man Dwayne Poole definitely came through and got the job done thank you all for your help
Found the sales staff very friendly and professional. The entire experience was relaxed and they we're aiming to satisfy your wants and needs. Tim McCartney was as good as I have experienced this century.
Amazing staff and facilities
Ali (Bailey) was wonderful from start to finish. Highly recommend seeing her when you go. Very knowledgeable.
I hope you never have to take your truck to their service department. They had my truck for 5 weeks over a condensate leak in the floorboard ! No one called to keep me updated . I also wasn't offered anything to drive and my case worker was as useless as xxxx on a boat hog ! I'm praying that I don't get desperate enough to use their services again !
Lit
The Greatest ever Thanks 👍
Great service
Love this service dept April and Jess are the best!
The guy that help me purchase my vehicle was so wonderful and helpful to me. I wish it was more ppl like them in this world.
I appreciate the fast oil change. However, I’ve requested that they service my UConnect and AT&T and they stated their “connection cable was down!” So I had to continue my vacation without the Wi-Fi connection. Did offer possible options for fix, was not a good exit!
Purchased a New Ram 2500 June 28th 2023. The experience at the dealership was great. Mr. McCartney and the sales manager we spoke with were very patient and honest during the sales process. My father and I drove two hours to make a deal and I would make the drive again when I need another vehicle.
Good helpful experience with all your co workers